Designing for Roommates
Our team, M2M, had the opportunity to work with ADP as part of a Georgia Tech graduate program project. Our strategic goal was to identify ways to expand mobile app engagement.
PROJECT:
USER RESEARCH WITH ADP
ROLE:
LEAD UX RESEARCHER
TOOLS:
MIXED-METHODS UXR (SURVEY, INTERVIEWS, APP TEAR DOWN), FIGMA
TIMEFRAME:
AUGUST 2025 - PRESENT
PROJECT OVERVIEW
Before the development of integrated Human Capital Management (HCM) systems, payroll for hourly workers was typically managed through paper-based timesheets, punch clocks, or manual time cards. Today, ADP is the world’s largest HCM organization, with over fourteen million monthly users on ADP apps and over seventy-eight million employee tax statements processed.
ADP serves both hourly and salaried employees. Although these users have very different needs across the ADP Mobile Solutions app, they still benefit from the depth of information provided by their employer.
How might we increase engagement within the ADP Mobile app through expanded capabilities, additional features, or gamification?
PROCESS
Our work with ADP started with a client meeting to discuss the scope of our research. Afterwards, the team assembled our first deliverable—the project proposal (R1). My role in the team included organizing and managing the many aspects of information. I created agendas, scheduled meetings, and advocated for our team in discussions.
After the completion of our project proposal, our team identified our research methods.
